Support
Let’s get your shot back on track.
For the fastest diagnosis, include the support identifier from Allure Settings, your iPhone model, iOS version, and what you tapped immediately before the issue. Never email reference photos.
Effective and last updated: September 3, 2026
Email info@adenslab.com. Purchase and privacy requests receive priority. Do not include passwords, Apple receipts, or private photos.
A purchase did not unlock Home
- Confirm the App Store purchase sheet completed successfully.
- Open Allure Settings and tap Restore Purchases.
- Keep the app open on a stable connection for a few seconds while the server verifies the entitlement.
- If it still fails, send Support the non-sensitive support identifier shown in Settings.
Generation is taking longer than expected
Allure uses Google's image-generation service in the cloud. You can leave the progress screen; Allure stores the run identifier and checks the Vercel job record when the app becomes active again. Do not start a duplicate run unless the first one is marked failed.
Save or share a result
Saving requires permission to add the finished image to Photos. You can change photo access in iOS Settings. Sharing uses the standard iOS share sheet and does not post anywhere until you choose a destination.
Privacy or deletion request
Open Account in Allure and tap Delete Allure data to permanently delete your anonymous Allure account and associated Allure data without contacting Support. This does not cancel your Apple subscription or remove copies you saved or shared outside Allure. If the in-app action fails, email info@adenslab.com with the support identifier shown in the app. For details, read the Privacy Policy.